School Policies & FAQs
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What is the process for renewing my New York State Real Estate License?
To renew your New York State Real Estate License, you must complete the process online via the Department of State's eACCESSny website. During the renewal process, it's crucial to affirm that you've met all Continuing Education requirements by responding "Yes" to the related question. If "No" is selected by mistake, the Department of State will require submission of all original course completion certificates before proceeding with your license renewal. Additionally, it's important to retain these original certificates, as they may be requested by the DOS in case of a license audit.
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What format are Lieb School's online classes, and how can I access them?
Lieb School offers on-demand video classes that provide the flexibility to stream at any time, 24/7. To access these classes, simply log in to your account, select the desired class, and follow the provided instructions. Each class consists of video content that you can control by pausing, playing, or stopping as needed, ensuring you learn at your own pace. Upon completion of a class, you have the option to download a certificate for your records. This format is designed for ease of use and convenience, allowing you to fit your continuing education into your busy schedule.
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How do Lieb School's online classes differ from those offered by other institutions?
Lieb School's online classes stand out because they are developed and taught by Attorney Andrew Lieb, a leading figure in real estate brokerage litigation. With his extensive experience representing major brokerage firms nationwide, Andrew brings a wealth of practical insights directly to his teaching, using case law and personal experiences as the foundation. As a seasoned national trainer who has educated over 15,000 real estate agents and attorneys, Andrew's dynamic presence extends beyond the classroom into the media, where he's been featured on TV and quoted by top publications like the NY Times and Business Insider. His classes are engaging, video-based, and filled with substantive content, offering a learning experience far beyond reading text and answering quiz questions.
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Do I have the option to buy individual courses at Lieb School, or are there only package deals for the 22.5 CE credits?
At Lieb School, you're not limited to purchasing just the 22.5 CE credit packages; you can also buy courses individually, giving you the freedom to focus on specific areas of interest or need. However, our 22.5 CE credit packages, offered at a discounted rate of $125, are a popular choice among students for the value they provide. When you select a package, you have the option to complete all courses or just a selection of the classes included, based on your preferences and requirements. Additionally, we offer an "Unlimited Access" package that grants you access to any of our classes for a period of 6 months. This option is perfect for those who wish to dive deeper into their real estate education and explore a wide range of topics at their own pace.
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What is the time frame for completing an online class after registration?
Once you register for a Lieb School class, you have a 6-month window to complete it. If the class is not completed within this period, it will automatically expire, and you would need to repurchase the course if you wish to complete it after this time frame.
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Can I receive an extension if I fail to complete my continuing education requirements before my license expires?
According to §177.6 of the Real Estate License Law, the Department of State may grant extensions for continuing education completion in cases of bona fide hardship. If you find yourself in such a situation before your license expires, you are required to submit a written request for an extension to the Department of State. This request should be accompanied by the completed renewal form, the applicable fee, and original documentation that provides evidence of your hardship, such as medical records.
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How does Lieb School handle reporting of my completed continuing education credits to the Department of State (DOS), and am I required to submit my course certificates to the DOS?
You are required to renew your license and ensure that all 22.5 credits have been completed by your license renewal deadline. Lieb School facilitates this process by reporting your completed credits, which are essential for license renewal, directly to the Department of State, Bureau of Educational Standards. Upon completing each class, we submit your information to confirm the successful completion of courses. The certificates you receive serve as proof of your credit hours and should be kept safely, as they may be required by the DOS in case of an audit. While Lieb School handles the submission of your completion records to the Department of State, the responsibility of renewing your license rests with you.
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How can I get in touch with the instructor if I have questions during a class at Lieb School?
You can reach out to the instructor by following the instructions provided in the "Course Orientation" section found at the beginning of each course. If you have questions or comments about the course material, you can also use the comment feature located next to each section of the course. When the instructor replies to your comment, you'll get an email notification, and the comment icon will turn blue to indicate a new response. For wider discussions or to share thoughts with fellow students, consider posting on Lieb School's Facebook Page. The instructor tries to reply within 5 business days, but please keep in mind that immediate or detailed answers are not always possible. Remember, these communications are meant for understanding course material better and do not amount to legal, financial, or professional advice.
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What technical requirements do I need to meet to take online classes at Lieb School?
To participate in Lieb School's online classes, you can use laptops, desktops, tablets, and iPads, which are all compatible with our cloud-based platform. We ensure support for various browsers such as Internet Explorer 9, Chrome (both the current version and the one before it), Firefox (current and previous version), and Safari 6. Your device should have a minimum of a 2 GHz CPU and at least 2 GB of RAM for 32-bit systems or 4 GB for 64-bit systems. The operating systems that we support include Windows 7, Mac OS X 10.7, iOS 6, and Android 4. It's important to have a screen resolution of at least 1024 x 768. While it is technically possible to access the classes on a mobile phone, we do not recommend it due to potential limitations in user experience and functionality.
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Can I get a refund for an online class I purchased from Lieb School?
Due to the nature of digital content delivery over the internet, it's impossible to "return" the content, making all purchases final and non-refundable. However, Lieb School may, under exceptional circumstances and at its discretion, consider refund requests if a written appeal is submitted within 7 days of purchase. Eligibility for a refund requires verifiable proof of a significant, uncontrollable hardship that prevents access to the purchased material, or if a technical issue on the liebschool.digitalchalk.com website or system prevents material access. To request a refund under these conditions, you must email your sales receipt to refund@liebschool.com with the subject "Hardship Refund Request" within the 7-day period following your transaction.
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How can I obtain my certificate for a completed online class?
To download a certificate for an online class you've completed, simply log in to your account (reset your password if needed), navigate to your Dashboard, and select "Completed Courses." Choose the specific class for which you need the certificate and scroll to the bottom of the page. There, you'll find the "Certificate" option; click on "Download Certificate" to the right, and your certificate will open as a PDF.
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Does Lieb School offer licensing classes for individuals who are not yet licensed real estate professionals?
Currently, Lieb School specializes in providing continuing education courses exclusively for New York real estate brokers, associate brokers, and salespersons who are already licensed. To receive credit for our classes, participants must hold a valid license with the New York Department of State. We do not offer pre-licensing education at this time.
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Are there tests included in the online classes at Lieb School?
Yes, quizzes are a standard requirement for all online schools, including Lieb School. Our quizzes are administered online through our platform and consist of multiple-choice questions. To aid in your preparation, we provide a study guide for each quiz. Importantly, you have the opportunity to take these quizzes multiple times if necessary, ensuring that you can pass and fully understand the course material.
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Why don't my completed classes appear on my real estate trade organization or company's website?
Real estate licensees are responsible for updating their continuing education status with both the NY Department of State and their local board and broker. Each company may have a unique process for this, so it's advisable to consult with your broker or board for guidance. To renew your New York State Real Estate License, you must complete the online process via the Department of State's eACCESSny website. During renewal, it's crucial to confirm that you've fulfilled all Continuing Education requirements by selecting "Yes" to the related question. Choosing "No" in error will prompt the Department of State to request submission of all original course completion certificates before proceeding with your license renewal. Retaining these certificates is important, as they may be requested in case of a license audit.
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What are the continuing education requirements for New York real estate agents?
In New York, every real estate broker and salesperson must complete 22.5 hours of continuing education every two years to maintain their license, a requirement that applies to all licensees, including those previously exempt. Lieb School offers various packages that fulfill this requirement, covering essential topics such as 3 hours on Fair Housing and/or Discrimination, 2.5 hours on Ethical Business Practices, 1 hour on Recent Legal Matters related to New York real estate practices, 1 hour on the Law of Agency (which increases to 2 hours for those in their initial licensing cycle), 2 hours on Implicit Bias Awareness, and 2 hours on Cultural Competency Training. These comprehensive offerings ensure professionals not only meet their educational obligations but also enhance their expertise and service in the real estate industry.
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What is Lieb School’s policy on cheating or misrepresenting learner identity?
Lieb School may report you to the Department of State for acts of untrustworthiness in the practice of Real Estate Brokerage.
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How do I know what courses I have completed with Lieb School?
Simply log in to your account and click on your initials in the top right corner. Select "Account" from the dropdown menu, then head to the "Transcripts" section just below your initials. Here, click on "All Courses" and use the filter to sort by "Passed." This will show you a list of all the courses you've successfully completed.
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Can I renew my expired real estate license in New York?
Yes, you can renew your expired real estate license in New York within two years of its expiration date. If your license has been expired for more than two years, it becomes null and void. You will need to retake and pass the NY licensing examination and reapply for a license. To renew your expired license within the two-year window, you can do so online if there is a broker of record in place and you have completed the required continuing education. Continuing education is necessary for renewal within the two-year period. However, if your license has been expired for over two years, you won't need to complete qualifying education again as long as you have a record in the Department of State system or can prove that you were previously issued a license. To start the renewal process, ensure you meet the requirements and proceed with the online renewal process through the New York Department of State website. For further assistance or information, you can visit the New York Department of State website or contact their Licensing Services Division directly.
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Which individual classes cover the Fair Housing and Discrimination continuing education requirement?
To satisfy the Fair Housing and Discrimination requirement set by the New York Department of State, you can choose from the following individual classes offered by Lieb School:
Disability Discrimination – 4 CE Credits
Failure-to-Accommodate Housing Discrimination Lawsuits – 3.5 CE Credits
The Fair Housing Act – 4 CE Credits
Rental Training Online – 4.5 CE Credits
Each of these classes is available on-demand and satisfies the state’s mandated Fair Housing topic. They are also included in the 22.5 CE Packages.
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Which individual classes cover the Recent Legal Matters continuing education requirement?
To meet the Recent Legal Matters (RLM) requirement for New York State license renewal, Lieb School offers the following on-demand classes:
Recent Legal Matters – Fair Housing Update – 1 CE Credit
Independent Contractor Association & Disassociation – 3.5 CE Credits
Compensation Post NAR Sitzer Lawsuit – 2.5 CE Credits
Recent Legal Matters with Lieb – 1 CE Credit
Each of these classes satisfies the state’s mandated Recent Legal Matters topic and is also included in our 22.5 CE packages.
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Which individual classes cover the Agency Disclosure continuing education requirement?
To meet the Agency Disclosure requirement for New York State license renewal:
Agents licensed less than 2 years must complete 2 hours of agency disclosure education
Agents licensed more than 2 years must complete 1 hour
Lieb School offers the following on-demand classes to fulfill this requirement:
Agency 1 Hour ONLINE – 1 CE Credit
Agency 2 Hours ONLINE – 2 CE Credits
Agency Disclosure ONLINE – 8 CE Credits
Each of these classes satisfies the state's mandated Agency Disclosure topic and is also included in our 22.5 CE packages.
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I was taking an online video course and it stopped in the middle of the video and won’t let me move on. What should I do?
If your course video stops or won’t let you proceed, try the following steps:
Device Compatibility: Make sure you’re using a tablet, laptop, or desktop. Our videos do not work on mobile phones.
Browser: Ensure your internet browser is up to date.
Password Checkpoints: Our classes have password checkpoints. If prompted, make sure you enter the correct password. If you forgot it, you can reset it by logging into your account and clicking your initials in the top right corner of the site.
Internet Connection: Confirm that you have a strong, high-speed internet connection.
Browser Cleanup: Try clearing your browser’s cache and cookies.
Switch Browsers: If the issue persists, try using a different web browser.
If you’ve tried all of the above and still need help, feel free to contact our support team for further assistance.
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I’ve taken Lieb School classes in the past but can’t log into my account. What should I do?
First, try using the password reset link on the login page. If you don’t receive the reset email, check your spam or junk folder. If it’s still not there, it’s possible you're using an outdated email address or previously took in-person classes, which are no longer offered and may not be linked to an online account.
In that case, the best solution is to create a new account using your current email address. If you need assistance or have questions about past records, feel free to reach out to our support team.
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I completed all 22.5 credits. How do I download a certificate for completing the entire program? And how do I know if I completed a class?
Lieb School issues certificates for individual classes only, not for entire package. Each 22.5-credit package is made up of multiple individual classes, and you’ll receive a certificate after completing each class, not the full package.
To check if you've completed a class and download your certificate:
1. Log into your account and go to your Dashboard.
2. You’ll see two tabs: “Current” and “Completed.” Classes you’ve finished will appear under the “Completed” tab. Classes still in progress will appear under “Current.”
3. To finish an in-progress class, click the class title and then the “Continue Course” button located at the top right of the page. Complete all course elements to be prompted to download your certificate.
4. To download a certificate from a completed class, click on the class under your “Completed” tab, scroll to the bottom of the course page, and click on “Certificate” to download it.
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Do you have any active coupon codes?
If we have any active coupon codes, they will be announced in emails from info@liebschool.com or posted on our Instagram page @liebschool.
To get on our email list and stay in the loop, simply create a Lieb School account.
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When can I start the classes? Are they scheduled?
You can start your classes immediately after purchase. There’s no waiting period, no scheduled times, and no live Zoom sessions. Lieb School’s classes are fully on-demand - once you sign in to your dashboard, you can stream them anytime, from anywhere, at your own pace. Whether you want to complete everything in one weekend or chip away over time, you’re in control.
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Do I have to complete every part of a course to receive credit and get my certificate? Can I skip a quiz or section?
Yes, to receive continuing education credit and be issued a certificate, you must complete the entire course, including all videos, quizzes, and course components. Partial completion does not qualify for credit, and certificates will not be issued unless the full course is finished.
For example, if you're taking the Agency Disclosure class, you must complete all class segments and quizzes (including Quiz 2) in order to download your certificate and receive credit toward your license renewal.
If you’re unsure which parts you’ve completed, log in to your account, go to your Dashboard, and click “Continue Course” to finish any remaining sections.
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I’m having trouble opening a video or key takeaway in my online class. When I click, nothing happens. What should I do?
If you're having trouble accessing a video or key takeaway, try the following:
Make sure you’ve completed all prior sections of the class. Go to your class page and click the “Continue Course” button in the top right corner.
You’ll see green checkboxes next to completed sections. If a previous section is missing a green check, you’ll need to complete it before moving on.
Make sure you’re using a tablet, laptop, or desktop—some course features do not work on mobile devices.
If you're still experiencing issues, try clearing your browser’s cache and reloading the page.
Still stuck? Reach out to our support team and we’ll help you get back on track.
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I’m in the middle of the class and want to print the key takeaways. How do I do that?
The easiest way to print the key takeaways is to scroll to the top of the class page and click on “Study Guide Handouts.” These study guides are downloadable PDFs that contain all the key takeaways from the class and are ready to print.
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I’m taking a video class and want to sign out without losing my progress. How do I pause and sign out?
To pause your class and safely sign out:
On the bottom left of the video player, click the pause button (it looks like two lowercase “ll” lines, next to the video time and above the "Close" button).
Then, go to the top right corner of the screen where you’ll see your name, account, and the words “Sign Out.” Click “Sign Out” from there.
Your progress will be saved automatically, and you can pick up right where you left off when you log back in.
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I took one class with another school. Can I still buy a 22.5 CE package from Lieb School to complete the rest of my continuing education?
Yes, you can absolutely take any of our 22.5 CE packages and substitute the class you took elsewhere. However, it’s your responsibility to track that you've completed all 22.5 CE hours and that you’ve covered all state-mandated topics, which include:
- Fair Housing & Discrimination
- Agency Disclosure
- Implicit Bias
- Cultural Competency
- Recent Legal Matters
- Ethical Business Practices
Keep in mind that CE hours are only awarded for fully completed classes. For example, if a class is worth 4 credits, you must finish the entire class to receive credit—you cannot take part of it and count partial hours.
Our system will issue a certificate after each class is completed, which you can use for your records when renewing your license.
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I'm having trouble signing into my Lieb School account. What should I do?
If your username and password aren't working, try clicking the "Reset Password" link on the sign-in page. You'll be prompted to enter your email address. If your email exists in our system, you’ll receive a link to reset your password.
If you don’t receive the email, that may mean:
- You don’t have an account with us yet
- Or, your account is under a different email address
We recommend:
- Trying other email addresses you may have used
- Using a personal email instead of a work email for future access, especially if you change brokerages
Still stuck? You can always create a new account with your preferred email.
Pro tips:
- Try signing in from another browser or device
- Clear your browser cache — old saved data can cause login issues
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I need Fair Housing, Cultural Competency, Implicit Bias, and Recent Legal Matters to renew my license. What should I take?
You can take our Required Topics Only Package if you're only looking to complete the mandatory courses for renewal.
If you'd like more variety, you can also choose from any of the packages available on our Course Page.
We highly recommend Package 1 — it's our most recent bundle, featuring timely content personally developed and instructed by Attorney Andrew Lieb.
The other packages are also excellent and offer unique combinations of engaging CE topics to meet your license renewal requirements.
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DOS says they don’t have my CE credits on file — but I took my classes with Lieb School. What do I do?
Lieb School submits your course completions to the New York State Department of State (DOS) after each course is completed. However, it is your responsibility as the licensee to renew your real estate license and certify that you completed your continuing education.
When you renew your license through the eAccessNY website, you’ll be asked if you’ve completed your 22.5 CE credits. If you completed your CE package with Lieb School, you should answer “Yes.”
If the DOS is saying they don’t have your record, it usually means:
You did not certify your CE completion during renewal, or
They need proof of completion from you
You can log into your Lieb School account and download your course certificates. Email or upload them to the DOS as proof of completion.
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I’m signed in, but I can’t figure out how to find the acknowledgment sections or navigate the online course. Can you help?
Here’s how to navigate the course and make sure you don’t miss any required elements:
1. Sign into your account
2. On your dashboard, find the class you're currently taking under "Current Classes"
3. Click the course title to go to the course page
If you haven’t started the class yet, you’ll see a blue “Start” button. Click that to begin. Lieb School courses must be taken in order. The flow looks like this:
- Handouts (you can download and print)
- Disclaimer
- Orientation
- Then the video course
🧭 On the course page, you’ll see a full list of the course elements in order. You can’t skip ahead.
✅ As you complete each section, a green checkbox will appear next to it.
If you're unsure what’s missing:- Scroll down and look for any sections without a green check
- Or click the “Continue Course” button in the top right corner — that will take you exactly to where you left off.
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What Lieb School courses satisfy the Fair Housing and Discrimination topical requirement for my NY continuing education?
The following Lieb School courses fulfill the Fair Housing & Discrimination continuing education requirement:
- Disability Discrimination – 4 CE Credits
- Failure-to-Accommodate Housing Discrimination Lawsuits – 3.5 CE Credits
- The Fair Housing Act – 4 CE Credits
- Rental Training Online – 4.5 CE Credits
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What Can I Ask The Lieb School Chat Assistant?
The Lieb School Assistant, trained on Lieb School's exclusive content created by real estate brokerage litigation and compliance attorneys. Ask us questions!
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I already took Fair Housing with my company — do you have a CE package that excludes it?
Yes! If your company already provided you with a Fair Housing & Discrimination class, Lieb School offers a 19.5 credit CE bundle that includes everything else you need to satisfy your New York State license renewal requirements — excluding Fair Housing.
This package includes all of the other required classes, plus a selection of elective courses to complete your full 22.5 credits when combined with your company’s Fair Housing course.
✅ Required Classes Included:
- Agency Disclosure (2 CE Credits)
- Cultural Competency (2 CE Credits)
- Ethical Business Practices (3 CE Credits)
- Implicit Bias Discrimination (2 CE Credits)
- Recent Legal Matters (1 CE Credit)
🎯 Elective Classes Included:
- Compensation Post NAR Sitzer Lawsuit (2.5 CE Credits)
- Independent Contractor Association & Disassociation (3.5 CE Credits)
- Strategic Negotiating (3.5 CE Credits)
➡️ You can register here:
https://liebschool.digitalchalk.com/learn/19-credit-bundle-excludes-fair-housing -
Can I make my own CE course package?
Yes. You can either purchase individual classes based on your interests and requirements, or take advantage of our All Access Pass. The All Access Pass gives you unlimited access to every course in our catalog, so you can choose exactly which classes you want to take and when.
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What platform is used for this online course?
Lieb School delivers this course through the Digital Chalk platform, which allows students to stream on-demand video classes 24/7 at their own convenience. The content is cloud-based and accessible with high-speed internet.